Privacy Policy

Effective Date: May 1, 2025
Hermes Health, Inc. ("Hermes Health") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (www.hermeshealth.co), telehealth services, and digital platforms.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, contact details (email, phone), date of birth, and other identifiers you provide when booking or receiving care.

  • Health Information (Protected Health Information or “PHI”): Medical history, symptoms, treatment notes, and other health-related information you provide during telehealth consultations, subject to HIPAA regulations.

  • Technical Data: IP address, browser type, device type, cookies, and usage data collected through analytics tools.

  • Payment Information: If applicable, billing name, address, and limited payment details (we use third-party processors and do not store full card data).

2. How We Use Your Information

We use your information to:

  • Provide telehealth medical consultations and services

  • Communicate with you about appointments, follow-up care, and treatment plans

  • Process payments or verify insurance information

  • Improve our website, services, and user experience

  • Ensure legal compliance, including with HIPAA and applicable state laws

3. Sharing Your Information

We may share your information with:

  • Healthcare Providers within our telehealth network for continuity of care

  • Service Providers (e.g., hosting, analytics, billing) under strict confidentiality agreements

  • Regulatory Authorities if required by law or for health oversight

  • With Your Consent: We will share your information with third parties only when you authorize it

We never sell your personal or health information.

4. HIPAA Compliance

Hermes Health complies with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is stored securely and accessed only by authorized personnel involved in your telehealth care.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic and usage

  • Remember your preferences

  • Improve performance

You can control cookie settings via your browser.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access or request a copy of your personal or health data

  • Correct inaccurate information

  • Request deletion of certain data (except where legally retained)

  • Opt out of marketing communications

To exercise your rights, email us at hello@hermeshealth.co.

8. Children’s Privacy

Our services are intended for individuals 18 and older or with the involvement of a parent or legal guardian. We do not knowingly collect information from children under 13.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions or concerns about this policy or your data, contact us at:

Hermes Health, Inc.
Email: hello@hermeshealth.co
Website: www.hermeshealth.co